Companies need to develop projects that maximize their results, identify development needs, and leverage management processes that aim to consolidate and continually improve.
In this way, OneSelect develops projects that aim to improve internal processes, which help employees to be happier and more accomplished, as well as contribute to better and lasting results of organizations.
We work with proven processes and guaranteed results. It can be easy.
For Companies that do not have an area or department of professional training, being therefore a development of Pedagogical and Logistic support. Turnkey service.
Analysis of existing DNF, construction of new DNF, Internal Regulation of Training, Models, Forms, Analysis of existing Pedagogical Means, Design of the Training Cycle, Statistics, Entry Reports, Exit Reports, Internal Training Plan, Pedagogical Dossier, tools and Indicators.
Consulting tool that allows management, strategic decision makers to know how your front office is. Measure indicators in a rigorous and impartial evaluation.
Know specifically how is the relationship level with the user. What needs to change, to improve.
Made by professionals trained technically and behaviorally, who evaluate their organization in the line of customer care, and in its own report, suggest corrective measures and specific action.
A project to follow-up internal trainers, in order to assist in the sessions, plans, evaluations and development of the trainers themselves, as well as in the entire logistics organization of the entire training process. A one-to-one program in order to maximize the potential of the internal trainer.
Unprepared trainers, contribute to the designated "0" return. Wasted time, zero application of transmitted knowledge and demotivation of the trainees themselves, because they understand that they did not evolve. Follow up by professionals who guarantee short, medium and long term return.
To discover, analyze and implement new computer solutions, allowing a better operationalization, control, monitoring and convenience. A highly focused consulting area for modernity and solutions that promote greater process efficiency. We intervene in the area of human resources, financial, management, IT, CRM and other operational.
Project that helps to identify and develop a plan for the Organization's potential talents, discovery of previously unknown or dormant strengths, help in horizontal mobility, develop and help build the leaders of the future.
Measure, develop and direct talent for success. It is very likely that the ideal collaborator for a particular place already exists within the organization. But how to use this precious internal resource, if we do not have that potential identified?
Update our employees functions. Update in cases where this descriptive already exists, creation of new, for nonexistent cases.
The updated description and functions analysis, optimizes the development of other activities, such as Recruitment & Selection, Training Needs Diagnosis, Career Management, Renumeration and Incentive Policies, Performance Evaluation and Safety at Work.
A consulting tool that transversally affects other sub-divisions of Human Resources, being therefore an exhaustive survey of functions and respective lines of action.
The needs and preferences of our employees. An essential project to be able to make the best current or strategic decisions.
Internal Survey, with 360 evaluation, in a transversal project and of global participation. Competence Analysis (satisfaction) of Leadership, Organization Culture, Levels of Motivation, Needs, Trust, Work Environment, and many other points of analysis divided by many groups - seniority, function, category, gender and other standards of analysis.
In addition to all the highly technical component of management, it increases employee motivation levels because they feel involved in the Organization, feel that their positions and opinions are important. And they are. In fact, they are more than that, they are fundamental.
Be close to the Public. Feel the Customer. Know what he likes, what he prefers, what his suggestions and recommendations. Together with Mystery Client, a fantastic tool for decision makers. How to decide in full, if you do not know where you are and what your client prefers?
The input question and to better understand the importance of a Customer Experience project is: If you do not know what your customers think, how can you ensure that you are working for them?
Is it possible to improve what is not measured? Customer Experience is directly related to the well-known CRM concept - Customer Relation Management - an operational and strategic survey of the relationship between the Organization and the Customer, intervening in various scopes of analysis, ranging from service, technology use, speed, satisfaction, product analysis, marketing impact, communication, among others.